Services
Poor
Excellent
1.
Friendliness of reservation agent
2.
Greetings by hotel staff at arrival
3.
Friendliness of front desk staff
4.
Competence of front desk staff
5.
Hotel telephone response
6..
Greetings from housekeeping staff
7.
Efficiency of check out
8.
Business Center
Product
9.
Cleanliness of room
10.
Cleanliness of bathroom
11.
Sense of security
Problems
Yes
No
12.
Did you experience any problems during your stay?If "No" skip to question 16.
13.
In which area/s did you experience any problem?
If
Yes
, please indicate area(s) in which you experienced a problem.
Room
Cleanliness
Telephone
Water Pressure
TV/Remote
Noise
Broken Items
Reservation
Heating/HVAC
Staff Attitude
Bathroom
Billing
Check-in
Check-out
Other - specify on any above
Yes
No
14.
Did you report the problem? If "No," skip to to Question 16
Poor
Excellent
15.
How would you rate the problem resolution?
Yes
No
16.
Did you use any of the hotel restaurants or room service?If "No," skip to Question 18
Poor
Excellent
17.
Which restaurant (including room service) did you use during your stay?
Spice Court
Vaishali Café
Bollywood Treats
Room Service
Corner Bar
Banquet
Overall
Poor
Excellent
18.
How would you rate the value received for the price paid?
19.
How would you rate your satisfaction with your entire stay experience at our hotel?
20
Please name hotel staff who provided you exceptional service.
Definitely Would Not
Definitely Would
1
2
3
4
5
21.
If in the area again, will you return to Maurya?
22.
Would you recommend Maurya to family and friends?
23.
What comments and suggestions would you make to improve this hotel?
24.
What was the purpose of your visit?
Business
Pleasure
Both
25.
Invoice Number
26.
Date of Visit (mm/dd/yyyy)
27.
Your First Name
28.
Your Last Name
29.
Email address
30.
Telephone #
THANK YOU