Services
Poor
Excellent
1. Friendliness of reservation agent

2. Greetings by hotel staff at arrival

3. Friendliness of front desk staff

4. Competence of front desk staff

5. Hotel telephone response

6.. Greetings from housekeeping staff

7. Efficiency of check out

8. Business Center


  Product

9. Cleanliness of room

10. Cleanliness of bathroom

11. Sense of security


  Problems
Yes
No
12. Did you experience any problems during your stay?If "No" skip to question 16.
13. In which area/s did you experience any problem?
If  Yes, please indicate area(s) in which you experienced a problem.
  Room Cleanliness Telephone
  Water Pressure TV/Remote Noise
  Broken Items Reservation Heating/HVAC
  Staff Attitude Bathroom Billing
  Check-in Check-out  
  Other - specify on any above  
   
Yes
No
14. Did you report the problem? If "No," skip to to Question 16
   
Poor
Excellent
15. How would you rate the problem resolution?

   
Yes
No
16. Did you use any of the hotel restaurants or room service?If "No," skip to Question 18
   
Poor
Excellent
17. Which restaurant (including room service) did you use during your stay?          
 
Spice Court

 
Vaishali Café

 
Bollywood Treats

 
Room Service

 
Corner Bar

 
Banquet


  Overall
Poor
     
Excellent
18. How would you rate the value received for the price paid?

19. How would you rate your satisfaction with your entire stay experience at our hotel?

20 Please name hotel staff who provided you exceptional service.
 

   
Definitely Would Not
Definitely Would
   
1
2
3
4
5
21. If in the area again, will you return to Maurya?
22. Would you recommend Maurya to family and friends?

23. What comments and suggestions would you make to improve this hotel?
 

24. What was the purpose of your visit?  
Business Pleasure Both
25. Invoice Number  
26. Date of Visit (mm/dd/yyyy)  
27. Your First Name  
28. Your Last Name  
29. Email address  
30. Telephone #  

THANK YOU